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Payments Care

Payments > Payment Provider > Back Office > Care

Bango Care

Bango Care allows customer service teams to access and resolve payment queries with speed and efficiency.

Contact Bango Support to get started.

Bango Care Pages

Search Screen

he Search Screen allows you to search for either a Consumer or a Payment.

You can search for a Consumer by entering either a Payment Instrument, a Payment Instrument Token or a Merchant Consumer ID. On the

Alternatively you can search directly for a Payment via a Bango Resource Id, a Payment Provider Transaction Reference or a Merchant Transaction Reference.

Results for a Results for a Payment – Payment Details Page

You can navigate to the Payment Details details page either by searching for a Payment or by navigating through a Consumer detail page to a Payment. The Consumer details page shows you the following information:

Key details
Resource ID, Payment Instrument ID, Merchant name, Payment state, Currency, Authorized balance, Captured balance, Refunded balance 

Sale item
Unique ID, Value, Category, Description 

Recent activity
Last updated, Last action, Processing state

Resource identifiers
Payment provider transaction reference, Merchant payment reference

Payment action history
Date & time, Action, Value, Result, Error code, Error text

Results for a Results for a Payment – Payment Details Page

You can navigate to the Payment Details details page either by searching for a Payment or by navigating through a Consumer detail page to a Payment. The Consumer details page shows you the following information:

Key details
Resource ID, Payment Instrument ID, Merchant name, Payment state, Currency, Authorized balance, Captured balance, Refunded balance 

Sale item
Unique ID, Value, Category, Description 

Recent activity
Last updated, Last action, Processing state

Resource identifiers
Payment provider transaction reference, Merchant payment reference

Payment action history
Date & time, Action, Value, Result, Error code, Error text